Return Policy

Last updated: November 12, 2025

We want you to love every EverTrend USA piece you order. If something is wrong, we'll make it right. Please read the policy below — it explains exactly when and how to return an item.

1. Return Window

You have 30 days from the delivery date to request a return. Requests received after 30 days cannot be accepted.

2. Eligibility

Always eligible for return / replacement / refund:

• Item arrived damaged in transit.
• Item is defective (printing errors, peeling print, broken stitching, holes, missing components).
• You received the wrong item, wrong size, or wrong color compared to your order.
• Item never arrived and the carrier confirms it as lost.

For the above cases, we cover the cost of return shipping (where a return is required) and provide a free replacement or full refund — your choice.

Eligible for change-of-mind return:

• Standard apparel and lifestyle goods returned in original, unused, unwashed condition with all tags attached, within 30 days of delivery. Customer pays return shipping. A 15% restocking fee may apply.

Not eligible for return:

• Items washed, worn, altered, or with tags removed (unless the reason for return is a defect).
• Items returned more than 30 days after delivery.
• Items returned without prior Return Merchandise Authorization (RMA).
• Final-sale items, where clearly marked as final sale at time of purchase.

3. How to Request a Return

1. Email us at contact@lunavistagoodsllc.us within 30 days of delivery.
2. Include your order number, the item(s) you wish to return, the reason, and (for damaged/defective items) clear photos of the issue.
3. We will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and the return shipping address.
4. Pack the item securely in its original packaging where possible.
5. Ship the item using a tracked service. We recommend keeping the tracking number until your refund or replacement is confirmed.

4. Return Shipping Costs

• Damaged, defective, or wrong item: we pay return shipping (free return label provided by email).
• Change-of-mind return: customer pays return shipping.

5. Refund Method & Timing

See our Refund Policy for full details on how refunds are calculated and processed.

6. Exchanges

The fastest way to get a different size or color is to (a) return the original item under the rules above and (b) place a new order for the item you want. If the item is defective and you want the same product as a replacement, simply email us and we will reproduce and ship a replacement at no cost.

7. Order Cancellations

Orders may be cancelled within 6 hours of placement for a full refund by emailing contact@lunavistagoodsllc.us. After 6 hours, production has typically begun and cancellation may not be possible.

8. Contact

LunaVista Goods LLC (dba EverTrend USA)
1001 S Main St STE 600, Kalispell, MT 59901-1498, USA
Email: contact@lunavistagoodsllc.us
Phone: +1 (406) 434-1810